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Privacy Policy

Last Updated: 01/05/2025

PBSeek.com ("we," "our," or "us") operates pbseek.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

  • Name, email address, phone number
  • Username and password
  • Profile photo (optional)
  • Skill level and playing preferences

Club Owner Information:

  • Business/club name and description
  • Facility address and contact information
  • Business license or registration information (if required)
  • Banking information for payment processing (processed securely through Stripe)

Event Information:

  • Event details (date, time, location, description, skill level)
  • Participant lists and registration data
  • Communication between club owners and participants

Payment Information:

  • Payment processing is handled by Stripe, our third-party payment processor
  • We do not store complete credit card numbers or sensitive payment data
  • We receive transaction confirmations and payment status from Stripe

1.2 Information We Collect Automatically

Usage Data:

  • Pages visited, time spent on the Service
  • Click patterns, search queries
  • Device information (browser type, operating system, device model)
  • IP address and general location data
  • Referral sources

Cookies and Similar Technologies:

  • Session cookies to maintain your login status
  • Preference cookies to remember your settings
  • Analytics cookies to understand how our Service is used
  • Third-party cookies from integrated services (Stripe, analytics providers)

1.3 Information from Third Parties

Stripe Integration:

  • Payment confirmation data
  • Transaction status and dispute information
  • Fraud prevention data

Social Media (if applicable):

  • If you connect social media accounts, we may receive profile information you choose to share

2. How We Use Your Information

2.1 Core Service Functions

  • Create and manage your account
  • Enable club owners to publish and manage events
  • Facilitate event registration and participant management
  • Process payments through Stripe
  • Send confirmation emails and event updates
  • Provide customer support

2.2 Communication

  • Send account-related notifications
  • Event confirmations and reminders
  • Important Service updates and security alerts
  • Marketing communications (with your consent)
  • Respond to your inquiries and support requests

2.3 Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and functionality
  • Conduct research and analytics
  • Monitor and prevent fraudulent activity
  • Ensure platform security and integrity

2.4 Legal and Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent harm
  • Enforce our Terms of Service
  • Protect our rights and the rights of our users

3. How We Share Your Information

3.1 Public Information

  • Club profiles and event listings are publicly visible
  • Participant names may be visible to other event participants
  • Reviews and ratings you post may be publicly displayed

3.2 Between Users

  • Club owners can see registration information for their events
  • Event participants can see other registered participants' names (if applicable)
  • Communication through our platform is shared between relevant parties

3.3 Service Providers

Stripe (Payment Processing):

  • Payment and billing information
  • Transaction data for processing payments
  • Fraud prevention information

3.4 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal process or government requests
  • Protect the rights, property, or safety of our users
  • Investigate potential violations of our Terms of Service
  • Prevent fraud or other illegal activities

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

4. Data Security

4.1 Security Measures

  • Industry-standard encryption for data transmission (SSL/TLS)
  • Secure data storage with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Limited access to personal information on a need-to-know basis

4.2 Payment Security

  • Payment processing handled by PCI DSS compliant Stripe
  • We do not store complete credit card information
  • Tokenization used for secure payment processing
  • Regular monitoring for fraudulent activity

4.3 Account Security

  • Secure password requirements
  • Account lockout after multiple failed login attempts
  • Optional two-factor authentication (if implemented)
  • Regular security monitoring

5. Your Privacy Rights and Choices

5.1 Account Management

  • Update your profile information at any time
  • Change your communication preferences
  • Deactivate your account (contact us for assistance)

5.2 Data Access and Portability

  • Request a copy of your personal data
  • Download your event history and registration data
  • Transfer certain data to another service (where technically feasible)

5.3 Data Correction and Deletion

  • Correct inaccurate personal information
  • Request deletion of your account and associated data
  • Note: Some information may be retained for legal or business purposes

5.4 Communication Preferences

  • Opt out of marketing emails via unsubscribe links
  • Manage notification settings in your account
  • Note: Certain service-related communications cannot be disabled

5.5 Cookie Management

  • Adjust cookie preferences in your browser settings
  • Opt out of analytics tracking (may affect functionality)
  • Clear cookies and website data

6. Data Retention

6.1 Active Accounts

We retain your information while your account is active and as needed to provide our Service.

6.2 Inactive Accounts

  • Accounts inactive for 2+ years may be deleted after notice
  • Essential business records retained as required by law
  • Payment records retained per financial regulations

6.3 Legal Requirements

Some information may be retained longer to:

  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and ensure platform security

7. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete that information promptly.

8. Third-Party Links and Services

8.1 External Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8.2 Integrated Services

  • Stripe: Subject to Stripe's Privacy Policy
  • Analytics Providers: May have their own data collection practices
  • Social Media Platforms: Subject to their respective privacy policies

9. California Privacy Rights

9.1 California Consumer Privacy Act (CCPA)

California residents have additional rights including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

9.2 Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for marketing purposes.

10. International Users

Our Service is primarily intended for users in the United States. If you access our Service from outside the US, your information may be transferred to, stored, and processed in the United States.

11. Changes to This Privacy Policy

11.1 Policy Updates

  • We may update this Privacy Policy periodically
  • Material changes will be posted on our website
  • Continued use of the Service constitutes acceptance of changes
  • We may notify users of significant changes via email

11.2 Notification Methods

  • Prominent notice on our website
  • Email notification to registered users
  • In-app notifications (if applicable)

12. Contact Information

12.1 Privacy Questions

For questions about this Privacy Policy or our data practices, contact us at:

  • Email: privacy@pbseek.com

12.2 Response Time

We will respond to privacy-related inquiries within 30 days of receipt.

Last Updated: 01/05/2025

This Privacy Policy is effective as of the date listed above and supersedes any prior privacy policies.